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Regulations of the online store

These Regulations define the conditions and method of sale conducted by Doctor's CBD Maciej Kaczówka, Tomasz Kaczówka s.c. headquartered in Radłów, via the online store doctorscbd.pl (hereinafter: the "Online Store") and defines the terms and conditions of the provision by Doctor's CBD Maciej Kaczówka, Tomasz Kaczówka s.c. headquarters in Radłów, free services by electronic means.

 

§ 1 Definitions

  1. Working days – means days of the week from Monday to Friday, excluding public holidays.

  2. Delivery – means the activity of delivering to the Customer by the Seller, via the Supplier, the Goods specified in the order.

  3. Supplier – means an entity with which the Seller cooperates in the delivery of Goods:

    1. a courier company;

    2. InPost parcel machines;

  4. Password – means a string of letters, numbers or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.

  5. Customer – means an entity for which electronic services may be provided in accordance with the Regulations and legal provisions or with which a Sales Agreement may be concluded.

  6. Consumer – means a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.

  7. Account – means an individual panel for each Customer, launched on his behalf by the Seller, after the Customer has registered and concluded the contract for the provision of the Customer Account service.

  8. Materials – multimedia content and objects (eg information, data, graphic files, photos), including works within the meaning of the Act on Copyright and Related Rights and images of natural persons.

  9. Entrepreneur – means a natural person, legal person or organizational unit that is not a legal person, which the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.

  10. Regulations – means these regulations.

  11. Registration – means the actual act performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store.

  12. Seller – means Doctor's CBD Maciej Kaczówka, Tomasz Kaczówka s.c., ul. Polegnych 3c, 33–130 Radłów NIP: 8733271934, REGON: 383690500, e-mail: kontakt@hdoctorscbd.pl

  13. Website – means the website on which the Seller runs the Online Store: doctorscbd.pl.

  14. Goods – means a product presented by the Seller via the Website, which may be the subject of a Sales Agreement.

  15. Medium – means a material or tool enabling the Customer or the Seller to store information in a way that allows access to information in the future for a period appropriate to the purposes for which this information is used.

  16. Sales contract – means a sales contract concluded remotely, on the terms set out in the Regulations, between the Customer and the Seller, taking into account the Civil Code and other laws.

 

§ 2 General provisions

  1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, Website, as well as to patterns, forms, logos posted on the Website belong to the Seller, and their use may take place only in the manner specified and in accordance with the Regulations and with the consent of the Seller expressed in writing.

  2. The Seller will make every effort to ensure that the use of the Online Store is possible for users with all popular web browsers, operating systems, device types and types of internet connections.

  3. The Seller uses "cookie" files, which are saved by the Seller's server on the hard drive of the Customer's end device when the Customers use the Website. The use of "cookies" is aimed at the correct operation of the Website on the Customers' devices. Each customer can disable the "cookies" mechanism in the web browser of his device. The Seller indicates that disabling "cookies" may, however, cause complications and even prevent the use of the Website.

  4. In order to place an order in the Online Store via the Website and in order to use the services provided electronically via the Website, it is necessary for the Customer to have an active e-mail account.

  5. The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of obtaining and modifying customer data by unauthorized persons, therefore customers should use appropriate technical measures to minimize the above–mentioned risks.

  6. It is not allowed to use the resources and functions of the Online Store for the purpose of conducting business by the Customer that would infringe the interests of the Seller.

 

§ 3 Registration

  1. In order to create a Customer Account, the Customer is obliged to make a free Registration.

  2. Registration is not necessary to place an order in the Online Store.

  3. In order to register, the Customer should complete the registration form provided by the Seller on the Website and send the completed registration form electronically to the Seller by selecting the appropriate function. The customer sets an individual password.

  4. When completing the registration form, the Customer has the opportunity to read the Regulations, accepting its content by marking the appropriate field.

  5. After submitting the completed registration form, the Customer receives the Seller's Registration confirmation by e-mail to the e-mail address provided in the registration form. At this moment, an agreement for the provision of the Account Management service by electronic means is concluded, and the Customer gains the ability to access the Account and make changes to the data provided during the Registration.

 

§ 4 Orders

  1. The information contained on the Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude a Sales Agreement.

  2. The Customer may place orders in the Online Store via the Website 24 hours a day.

  3. Customer placing an order via the Website. The Goods are added to the order by selecting the "ORDER" command under the given Goods presented on the Website. After completing the entire order and indicating the method of Delivery and payment method in the "CART", the Customer places the order by sending the order form to the Seller by selecting the "BUY AND PAY" button on the Website. Each time before the shipment of the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.

  4. By placing an order, the Customer submits an offer to the Seller to conclude a Contract for the sale of Goods. After placing the order, the Seller sends the confirmation of its submission to the e-mail address provided by the Customer.

  5. After confirming the order, the Seller shall send information about the acceptance of the order to the e-mail address provided by the Customer. Upon receipt of the confirmation by the Customer, the Sales Agreement is concluded.

  6. After the conclusion of the Sales Agreement, the Customer is no longer able to change the content of the Sales Agreement, in particular the type of the ordered Goods (eg fragrance, weight). The order will be processed by the Seller in accordance with the concluded Sales Agreement.

  7. The invoice is issued upon request in accordance with tax regulations.

 

§ 5 Payment

  1. The prices on the Website placed next to a given Product are gross prices and do not contain information about the costs of Delivery and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when choosing the method of Delivery and placing an order.

  2. The Customer may choose the following forms of payment for the ordered Goods:

    1. bank transfer to the Seller's bank account (in this case, the order will be processed after the Seller sends the confirmation of order acceptance to the Customer and after the funds are credited to the Seller's bank account)

    2. bank transfer via an external payment system ...

    3. on delivery, payment at the Supplier's on the day of Delivery.

  3. The customer should make the payment for the order in the amount resulting from the concluded Sales Agreement within 7 days, if he chose the form of prepayment.

  4. In the event of default by the parties to the contract within the period specified, resulting from these regulations, the Seller may, in the event of the Customer's delay, withdraw from the contract without setting an additional date, in accordance with art. 492 of the Civil Code.

  5. The invoice is issued upon request in accordance with tax regulations.

 

§ 6 Delivery

  1. The Seller carries out the Delivery on the territory of Poland / European Union.

  2. The Seller is obliged to deliver the Goods which are the subject of the Sales Agreement without defects.

  3. The Seller publishes information on the number of working days needed for the Delivery and execution of the order on the Website.

  4. The date of Delivery and execution of the order indicated on the Website is counted in working days.

  5. The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

  6. On the day of sending the Goods to the Customer, the information confirming the shipment by the Seller is sent to the Customer's e-mail address.

  7. The Customer is obliged to inspect the delivered parcel in time and in the manner accepted for parcels of a given type.

  8. The Seller, according to the Customer's choice, attaches a receipt or a VAT invoice to the shipment being the subject of the Delivery.

  9. In the event of returning the ordered Goods to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or by phone, agreeing again with the Customer the date and cost of the Delivery.

 

§ 7 Complaints and warranty

  1. The Seller delivers the Goods free from physical and legal defects. The seller is liable to the customer if the product has a physical or legal defect.

  2. If the Product has a defect, the Customer may:

    1. submit a declaration of price reduction or withdrawal from the Contract of Sale, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect.

    2. demand replacement of the defective Product with a Product free from defects or removal of the defect. The Seller is obliged to replace the defective Product with a Product free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer.

    3. The costs of repair or replacement are borne by the Seller.

  3. The Customer who exercises the rights under the warranty is obliged to deliver the defective item to the address of the Seller. The cost of delivery is covered by the Seller.

  4. The Seller is liable under the warranty if a physical defect is found within two years of the Goods being released.

  5. Any complaints related to the Goods, or the implementation of the Sales Agreement may be sent by the Customer in writing to the Seller's address. The customer who exercises the rights under the warranty is obliged to deliver the defective item to the address of the Seller.

  6. The Customer may use the Complaint Form provided by the Seller.

  7. The Seller will respond to the complaint submitted by the Customer within 14 days.

  8. The complaint may be submitted in electronic form and sent to the address reklamacje@doctorscbd.pl. In the complaint, the customer should include a description of the problem. The seller considers complaints and answers the customer within 14 days.

  9. Quantity complaints should be reported up to two days from the date of receipt of the shipment.

 

§ 8 Withdrawal from the Agreement

  1. A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason. Return address: Doctor's CBD Maciej Kaczówka, Tomasz Kaczówka s.c. ul. Fallen 3c, 33–130 Radłów.

  2. The deadline for withdrawing from the Sales Agreement begins with the delivery of the Goods.

  3. The Customer who is a Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration may be submitted:

    1. in writing to the address of the Seller,

    2. via e-mail.

    3. The declaration may be submitted on the form: Withdrawal form. To meet the deadline, it is enough to send a statement before its expiry.

  4. In the event of withdrawal from the Sales Agreement, it is considered void.

  5. If the Consumer submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to apply.

  6. The Seller is obliged, within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Sales Agreement, to return all payments made by him, including the cost of Delivery of the Goods to the Consumer. The Seller may withhold the reimbursement of payments received from the Consumer until the Goods are returned.

  7. If the Consumer exercising the right of withdrawal chose a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.

  8. The consumer is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the Seller's address before the deadline.

  9. In the event of withdrawal, the Customer who is a Consumer bears the costs of returning the Goods in accordance with Art. 34 § 2.

  10. The consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Good.

  11. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.

  12. The right to withdraw from the Sales Agreement is not granted to the Customer who is a Consumer in relation to contracts in which the Goods are delivered in a sealed package, which after opening the packaging cannot be returned for hygiene reasons, if the packaging has been opened after delivery.

 

§ 9 Other services

  1. The Seller provides the Customers with free electronic services:

    1. Newsletter;

    2. Account management,

  2. The services indicated above are provided 24 hours a day.

  3. The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services mentioned, about which he will inform the Customers in a manner appropriate to the amendment of the Regulations.

  4. The Newsletter service may be used by any Customer who enters his e-mail address, using the registration form provided by the Seller on the Website.

  5. The Newsletter service consists in sending by the Seller, to the e-mail address, electronic messages containing information about new products or services in the Seller's offer.

  6. The Customer may at any time unsubscribe from the Newsletter by unsubscribing by deactivating the appropriate field in the Account.

  7. The Customer who has registered may submit a request to delete the Seller's Account, but in the event of a request to delete the Account by the Seller, it may be deleted up to 14 days from the request.

  8. Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the rights acquired by the other party before the termination of the above-mentioned. the agreement and the provisions below.

  9. The Customer who has registered terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Seller, using any means of remote communication that allows the Seller to read the Customer's declaration of intent.

 

§ 10 Protection of personal data

  1. The administrator of personal data of Customers collected via the Online Store is the Seller.

  2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees, also for marketing purposes.

  3. The recipients of personal data of the Customers of the Online Store may be:

  4. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.

  5. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.